International Standard
ISO/IEC TS 33054:2020
Information technology — Process assessment — Process reference model for service management
Reference number
ISO/IEC TS 33054:2020
ISO/IEC TS 33054:2020
Edición 1
2020-06
2020-06
© ISO 2024
International Standard
p
ISO/IEC TS 33054:2020
55145
No disponible en español
Publicado
(Edición 1, 2020)
Esta norma se revisó y confirmó por última vez en 2024.
Por lo tanto, esta versión es la actual.
Resumen
This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).
Informaciones generales
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Estado: PublicadoFecha de publicación: 2020-06Etapa: Norma Internacional confirmada [90.93]
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Edición: 1Número de páginas: 73
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Comité Técnico :ISO/IEC JTC 1/SC 7ICS :35.080
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Ciclo de vida
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