ISO 20488:2018 - Online consumer reviews — Principles and requirements for their collection, moderation and publication

Тезис

ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.

ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.

Общая информация

Текущий статус
: Опубликовано

Дата публикации
: 2018-06
Версия
: 1
Технический комитет
: ISO/TC 290 Online reputation
ICS
:
97.020 Home economics in general

03.080.30 Services for consumers

Приобрести данный стандарт

	Формат	Язык
std 1 124	PDF + ePub
std 2 124	Бумажный

CHF124

Жизненный цикл

Сейчас

Опубликовано

ISO 20488:2018

Стандарт, который пересматривается каждые 5 лет
Этап: 90.60 (Hа стадии пересмотра)

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