Reference number
ISO/IEC TS 15504-8:2012
© ISO 2024
Technical Specification
ISO/IEC TS 15504-8:2012
Information technology — Process assessment — Part 8: An exemplar process assessment model for IT service management
Edition 1
2012-09
Withdrawn
Withdrawn (Edition 1, 2012)

Abstract

ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.

An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.

General information

  • Status
     : Withdrawn
    Publication date
     : 2012-09
    Stage
    : Withdrawal of International Standard [95.99]
  • Edition
     : 1
    Number of pages
     : 204
  • Technical Committee :
    ISO/IEC JTC 1/SC 7
    ICS :
    35.080 
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