Abstract

 Preview

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.


General information 

  • Status
     :  Published
    Publication date
     : 2016-11
  • Edition
     : 1
    Number of pages
     : 24
  • Technical Committee
     : ISO/IEC JTC 1/SC 40 IT service management and IT governance
  • ICS
     :
    35.020 Information technology (IT) in general

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal:

9
Industry, Innovation and Infrastructure

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