Reference number
ISO/IEC 30105-5:2016
© ISO 2024
ISO/IEC 30105-5:2016
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines
Edition 1
2016-11
Withdrawn
Withdrawn (Edition 1, 2016)

Abstract

ISO/IEC 30105-5:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT enabled business processes that are outsourced;

- is not intended to cover IT services but includes similar, relevant process for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.

General information

  • Status
     : Withdrawn
    Publication date
     : 2016-11
    Stage
    : Withdrawal of International Standard [95.99]
  • Edition
     : 1
    Number of pages
     : 37
  • Technical Committee :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020 
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal

9
Industry, Innovation and Infrastructure

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