Abstract

 Preview

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.


General information 

  • Status
     :  Published
    Publication date
     : 2019-08
  • Edition
     : 3
    Number of pages
     : 63
  • Technical Committee
     : ISO/IEC JTC 1/SC 40 IT service management and IT governance
  • ICS
     :
    35.020 Information technology (IT) in general
    03.080.99 Other services

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal:

9
Industry, Innovation and Infrastructure

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