Reference number
ISO/IEC 20000-2:2019
© ISO 2025
International Standard
ISO/IEC 20000-2:2019
Information technology — Service management — Part 2: Guidance on the application of service management systems
Edition 3
2019-08
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Published (Edition 3, 2019)
This publication was last reviewed and confirmed in 2024. Therefore this version remains current.
This standard has 1 amendment.

ISO/IEC 20000-2:2019

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Format
CHF 199
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Abstract

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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  • ISO/IEC 20000-1:2018
  • ISO/IEC 20000-2:2019
  • ISO/IEC 20000-2:2019/Amd 1:2020
  • ISO/IEC 20000-3:2019
  • ISO/IEC 20000-10:2018
  • ISO/IEC 20000 Handbook
English | PDF
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General information

  • Status
     : Published
    Publication date
     : 2019-08
    Stage
    : International Standard confirmed [90.93]
  • Edition
     : 3
    Number of pages
     : 63
  • Technical Committee :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
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 Amendments

Amendments are issued when it is found that new material may need to be added to an existing standardization document. They may also include editorial or technical corrections to be applied to the existing document.

Amendment 1

Edition 2020

Language
Format
CHF 18
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Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal

9
Industry, Innovation and Infrastructure

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