This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
Status: PublishedPublication date: 2021-06
Edition: 1Number of pages: 26
Technical Committee: ISO/TC 312 Excellence in service
- ICS :
- 03.080.01 Services in general
This standard contributes to the following Sustainable Development Goals:
Buy this standard
|std 1 124||PDF + ePub|
|std 2 124||Paper|
ISO/TS 24082:2021Stage: 60.60
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