ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
Status: Under development
Technical Committee: ISO/IEC JTC 1/SC 40 IT service management and IT governance
- ICS :
- 35.020 Information technology (IT) in general
This standard contributes to the following Sustainable Development Goal:
ISO/IEC CD 30105-1Stage: 30.60
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