ISO/IEC DTS 20000-14

Abstract

This TS aims to provide guidance to organizations that manage services in an environment that includes services sourced from multiple service providers through the incorporation of a service integration function and development of service integration and management ecosystem. Service integration and management can be applied to different sizes and types of organizations, and to different industry sectors.

General information

Status
: Under development
Edition
: 1
Technical Committee
: ISO/IEC JTC 1/SC 40 IT service management and IT governance
ICS
:
35.020 Information technology (IT) in general

03.080.99 Other services