Draft
International Standard
ISO/DIS 32122
Transaction assurance in e-commerce — Guidelines for offering online dispute resolution services
Reference number
ISO/DIS 32122
Edition 1
© ISO 2024
Draft International Standard
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Under development
This Draft International Standard is in the enquiry phase with ISO members.

ISO/DIS 32122

Language
Format
CHF 63
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Abstract

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.

General information

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
10
Reduced Inequalities
16
Peace, Justice and Strong Institutions

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